RETURN & REFUND POLICY
Effective Date: 12/01/2025 • Last Updated: 12/24/2025
Return & Refund Policy (Caveman Blades)
This Return & Refund Policy explains how returns, refunds, and exchanges work for purchases made on cavemanblades.com (“Site”) from Caveman Blades (“we,” “us,” “our”).
1) Contact for Returns
Email: support@cavemanblades.com
When contacting us, include your order number, the item(s), and a short description of the issue. Photos help a lot if something arrived damaged or incorrect.
2) Return Window
We accept returns of eligible items within 14 days of delivery.
If your return request is approved, we’ll provide return instructions. Items sent back without contacting us first may be refused.
3) Condition Requirements (Eligible Returns)
To qualify for a return, items must be:
- Unused
- In original condition
- In original packaging when possible
- Include any included accessories or inserts
Knives and edged tools must be returned safely packaged to prevent injury or damage during shipping.
4) Items Not Eligible for Return
Unless required by law, we generally do not accept returns for:
- Items that show use, sharpening, damage, or alteration
- Items returned after the return window
- Items returned without approval
- Clearance/final-sale items (if marked Final Sale)
5) Damaged, Defective, or Wrong Item Received
If your order arrives damaged, defective, or incorrect, contact us at
support@cavemanblades.com within 48 hours of delivery and include:
- Your order number
- Photos of the item
- Photos of the packaging (if damaged)
We’ll work with you to resolve it — typically by replacement, store credit, or refund, depending on availability and the situation.
6) Refunds
If your return is approved and received, we’ll inspect it and notify you of the result.
If approved:
- Refunds are issued to the original payment method
- Processing time is typically 3–10 business days after approval (banks/processors vary)
- Original shipping charges are not refundable, unless the return is due to our error (wrong/damaged/defective item).
7) Return Shipping Costs
If the return is due to our error (wrong item, defective, or damaged in transit), we’ll typically cover or reimburse reasonable return shipping.
For all other returns, you are responsible for return shipping costs.
We strongly recommend using a trackable shipping service.
8) Exchanges
We may offer exchanges depending on inventory availability. If the item you want is not available, we can offer a refund or store credit (where applicable).
9) Cancellations
If you need to cancel an order, contact us immediately at
support@cavemanblades.com.
If the order has already been processed or shipped, it may not be possible to cancel, and you may need to follow the return process instead.
10) Chargebacks
If you believe a charge is incorrect, please contact us first so we can help. We reserve the right to dispute chargebacks that appear fraudulent or invalid.
11) Buyer Responsibility (Knives / Legal Compliance)
Knife laws vary by jurisdiction. You are responsible for ensuring items are legal to purchase and receive at your shipping address. We may refuse or cancel orders that appear to violate laws, carrier rules, or our internal policies.
12) Questions
For return questions, contact: support@cavemanblades.com